Question 1

Can you prescribe testosterone or HRT?

Accepted Answer

No. Trident Labs is a retailer of pharmaceutical-grade formulations and research compounds. We are not a pharmacy and not a medical practice, we employ no prescribers, and we supply no prescription-only medicines. Testosterone and HRT are prescribed by a GP or a specialist after an assessment.

Question 2

Do you offer consultations?

Accepted Answer

Not at present. We supply products and publish a library explaining the evidence behind them. Anything that requires examining you, taking a history or making a diagnosis needs a clinician, and that is not what we are.

Question 3

Do your products treat anything?

Accepted Answer

Nothing we sell is presented as preventing, treating or curing any condition. Research peptides are supplied for laboratory study only and are not for human consumption. Where a compound has an authorised GB claim we quote it exactly as it appears on the register, and where there is none we make none.

Question 4

What standard are your injectables manufactured to?

Accepted Answer

Multi-dose 10mL vials manufactured to USP standards, supplied with batch authentication and tamper-evident packaging. Every carton carries an individually serialised scratch authentication code and a holographic security seal.

Question 5

How are the oral compounds packaged?

Accepted Answer

In sealed pharmaceutical blister strips — tamper-evident foil, so an opened pack is obvious on arrival. Blisters are not repackaged or split from bulk.

Question 6

What does “research peptide” mean?

Accepted Answer

Lyophilized powder vials supplied for laboratory research use only. They are not medicines, not supplements, and not for human or veterinary consumption. Ordering one is a declaration that it is intended for research.

Question 7

How should I store what I have ordered?

Accepted Answer

Injectable vials and oral blisters keep in a cool place out of direct sunlight at room temperature, 15°C to 25°C, sealed and out of reach of children. Lyophilized peptide vials are stable at room temperature before reconstitution; storage guidance is on each product page.

Question 8

How do I pay?

Accepted Answer

By bank transfer only. Checkout gives you our account details and a payment reference unique to your order. Quote that reference on the transfer — it is how your payment is matched to your order, and an unreferenced transfer can take considerably longer to trace.

Question 9

When is my order dispatched?

Accepted Answer

Once cleared funds are matched against your payment reference. Your items are held for you from the moment you check out, so nothing is sold from under you while the transfer clears — but the parcel does not move until the money is in the account.

Question 10

How much is delivery, and how long does it take?

Accepted Answer

Standard UK tracked delivery is £10.00, dispatched with tracking provided and arriving in one to two working days after cleared funds are matched. We ship within the UK only.

Question 11

What does the packaging look like?

Accepted Answer

Plain. There is no branding, no product description and nothing clinical on the outside of the parcel — just an address label.

Question 12

Can I return an order?

Accepted Answer

You have 14 days to change your mind under the Consumer Contracts Regulations, and 14 days from telling us to send the item back. There is an exception the law makes for sealed goods that are not suitable for return once opened for health protection reasons. Anything still sealed can go back for a full refund. A faulty or damaged item is refunded or replaced regardless.

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