Terms and conditions

Version

2.0

Last updated

31 August 2026

Owner

Company Director

About these terms

These terms are between you and Trident Labs Ltd (we, us, Trident Labs), a company registered in England and Wales with its registered office at 159 Maidstone Road, Felixstowe, Suffolk.

By placing an order you accept these terms. If you do not accept them, please do not order.

What we sell

We sell the following, by mail order, within the United Kingdom:

• Injectable formulations — multi-dose vials supplied sealed, with serialised batch authentication.
• Oral compounds — supplied in sealed pharmaceutical blister packs.
• Research peptides — lyophilized vials supplied for laboratory research use only, and not for human or veterinary consumption.

We also publish free educational content in the library.

We do not sell prescription-only medicines, controlled drugs, or unlicensed or investigational compounds, and we will not do so. See Standards & Compliance for the detail.

Not a medical service

Trident Labs supplies pharmaceutical-grade formulations, oral compounds and research peptides. We are not a pharmacy and not a medical practice, we employ no prescribers, and we supply no prescription-only medicines.

Nothing we sell or publish is a clinical diagnosis, and none of it replaces medical advice. What you read here should be weighed alongside your broader health context and, where it matters, with a clinician.

Nothing on this website is medical advice. Content in the library is general information, not advice about your circumstances, and must not be used to self-diagnose or self-treat. Always consult a qualified clinician about your own health.

If you feel seriously unwell, contact your GP, call NHS 111, or in an emergency call 999.

Eligibility

To order you must:

• be aged 18 or over;
• be ordering for yourself, or for someone who has asked you to;
• provide a UK delivery address; and
• give accurate contact and delivery details.

Some compounds are not appropriate during pregnancy or while taking certain medication. Product pages flag this where it applies, but the decision to order is yours.

Orders

Placing an order is an offer to buy. A contract forms when we confirm that we have received your payment, not when you submit the order. Until then we may decline the order — for example if an item is out of stock or the details are incomplete.

Prices are shown in pounds sterling and include VAT where it applies. We take reasonable care to price accurately; where an item is obviously mispriced we will contact you before proceeding rather than fulfil or cancel unilaterally.

Payment

Bank transfer is our only payment method. We do not accept cards and we do not hold payment details.

You will be given our account details and a payment reference when you place your order. Please quote the reference — it is what links your payment to your order.

Orders are held for 5 working days pending payment and released if it does not arrive. Goods are dispatched only once funds have cleared.

Paying by bank transfer means you do not have card chargeback rights, and Section 75 of the Consumer Credit Act 1974 does not apply. Your statutory rights against us under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are unaffected. Full detail is in Shipping & Returns.

Delivery

We deliver within the United Kingdom only. Delivery estimates run from the day payment clears. Estimates are estimates; where delivery is materially delayed we will tell you and you may cancel for a full refund.

Risk in the goods passes to you on delivery to the address you gave us. Please make sure that address is correct — we cannot recover a parcel sent to an address supplied in error.

Supplements

Supplements are foods, not medicines. They are not intended to prevent, treat or cure any disease, and every health claim on this site is one of the authorised GB claims, quoted as written.

Supplements are not a substitute for a varied diet or for prescribed medication. If you are pregnant, breastfeeding, taking prescribed medicine or managing a diagnosed condition, speak to your GP or pharmacist before starting one. Do not exceed the stated dose.

Cancellation and refunds

You have 14 days from receiving an order to cancel it, subject to the sealed-goods exception for items whose tamper-evident packaging has been opened. Faulty, damaged or misdescribed items are refunded or replaced regardless.

The full policy, including how refunds are paid, is in Shipping & Returns and forms part of these terms.

Your obligations

• Give accurate details, and keep your contact details current.
• Follow the storage and handling guidance supplied with your order.
• Keep everything you order out of reach of children.
• Do not resell our products.
• Do not use a research compound for any purpose other than laboratory research.
• Do not rely on anything we sell or publish in place of medical advice, or delay seeking help because of it.

Liability

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for loss arising from decisions you take about your health without clinical advice; from a product stored or handled other than in accordance with the guidance supplied; from delays caused by postal services outside our control; or from any indirect or consequential loss. Our total liability in respect of an order will not exceed the amount you paid for it.

Nothing here affects your statutory rights as a consumer.

Changes

We may update these terms. The version that applies to your order is the one published when you placed it. The version number and date at the top of this page record the current one.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings in your own jurisdiction.

Questions about these terms: info@tridentlabs.uk, or see our complaints procedure.